Support

Beta support for Polybit users.

Contact Polybit support for login, invoice, wallet, position, demo payout, and bug report issues during the testnet beta.

Testnet beta support. Do not send passwords, seed phrases, private keys, or mainnet funds.

What can we help with?

Login and account access

Use this for email login issues, password problems, wallet session problems, or being unable to access the user area.

Invoices and payments

Use this when a Lightning invoice is pending, expired, not detected, duplicated, or linked to the wrong position.

Wallet connection

Use this for wallet connection, signature, WebLN, LNURL, or account identifier issues.

Position status

Use this when a position appears missing, stuck, incorrect, or does not match the bet terms you reviewed.

Demo payout

Use this for demo settlement, demo balance, payout credited, won/lost status, or ledger display questions.

Bug report

Use this for broken pages, incorrect UI, mobile layout problems, chart issues, market feed errors, or unexpected behavior.

What to include

To help us debug faster, include the most relevant details from this list:

  • Your email account or shortened wallet identifier.
  • The page URL where the issue happened.
  • The bet title, ledger id, or invoice reference if available.
  • A short description of what you expected and what happened.
  • A screenshot only if it does not expose sensitive information.
Contact

Email beta support

Start with email support while Polybit is in beta. A ticketing system can be added later when support volume increases.

support@polybit.app
Open Polybit